AI support agent

AI agent that resolves IT tickets

Resolves IT issues autonomously — triaging, investigating, and taking action from the cloud down to the endpoint.

Demo - AI support agent

See how idemeum agent autonomously resolves L1 IT support tickets. It installs with one simple command, triages and investigates issues, and takes action on the endpoint. The agent is LLM-powered, but stays within deterministic, expert-defined playbooks. What's more, every action is governed and audited in the cloud.

AI agent features

Triage, investigate, take actions.

Deploy in minutes

Enterprise rollout with a single macOS or Windows script that installs silently for your users, pushed through any deployment tool of your choice.

• Silent enterprise rollout
• Cloud management plane for all agents
• Single or multi-tenant deployment

Pre-built or custom skills

AI support agent comes packed with common endpoint troubleshooting skills - slow computers, VPN issues, connectivity problems and more. Leverage skills from idemeum library or use your own.

• Pre-built endpoint troubleshooting skills
• Flexibility to edit skills or upload your own

Deterministic actions

Every action runs through governed, deterministic tools rather than free-form LLM output, so actions are predictable, repeatable, and auditable every time.

• 100+ tools defined with code
• Eliminated hallucinations with tool actions

Enterprise grade controls

A security gate screens every request for prompt injection and sensitive targets. A plan-then-execute architecture locks the agent to a validated plan, checked by a reasoning guard against permitted tools, risk thresholds, and prerequisites. Administrators define the boundaries per skill, and an execution guard enforces them at runtime.

• Security, reasoning, and execution guards
• Granular access control for AI agent actions
• Deterministic execution

Integrations you already use

Deployment tools, ticketing systems, and more.

Connect your tools

Works with the tools your team already uses.

Atera

Syncro

Immy Bot

Connectwise

Halo PSA

Microsoft Intune

Ninja One

Level RMM

API

Tickets resolved at machine speed

Diagnose, resolve, close.