## Support agent logs

Most issues fall into one of three buckets: the agent can’t reach the cloud (skills and tickets stop updating), a permission is missing (specific skills stop before executing), or configuration didn’t apply (the agent reads its `.env` once at startup). This page covers where to look, starting with the logs, which almost always contain the answer: the agent logs every run, every gate decision, every cloud call, and every rejected skill update with the reason.

**Agent log** (`idemeum-agent.log`):

| **OS**   | **Path**                                                |
|----------|--------------------------------------------------------|
| macOS    | ~/Library/Logs/AI Support Agent/idemeum-agent.log     |
| Windows  | %APPDATA%\\AI Support Agent\\logs\\idemeum-agent.log |

Triage agent overview: Categorize and properly route user issues that do not match any skills.