Technician mode - Idemeum Docs

How technician mode works

Technician mode demo
Watch the video to see how technician mode works

Technician mode allows your IT staff to do administrative work on computers (Windows and MacOS) without being logged in with an admin account. There is no need to know admin credentials - simply launch the technician mode application and scan the QR-code to authenticate. Once technician mode is initiated:

• All elevation block rules will be bypassed
• The default 10-minute timer will start after which the computer will revert back to user mode with rule enforcement. The timer can be configured in the admin portal.
• Every elevation performed while in technician mode is performed as admin elevation with local admin account
• Technician mode session is captured in the audit logs

How to launch technician mode

• When the user is logged into the workstation and you need to enter the Technician mode, simply search for Technician mode application on Windows or MacOS.

• Then you will see the pop up with the idemeum QR-code. Scan this QR-code with idemeum mobile application and authenticate with biometrics.

• Once approved, the default 10-minute timer will start. You will be able to perform any privileged actions bypassing the elevation rules.

• To exit the Technician mode simply close the pop up windows or click on Back to user mode