Delegate access to tenants - Idemeum Docs

Roles overview

There are several roles that define how admins can access tenants:

• Global administrator - full admin access to everything
• Administrator - full access but only to designated tenants
• Read-only administrator - read only access to designated tenants

Global administrator role

• Access admin portal of your parent tenant
• Navigate to your Users section
• Click on ... and choose Make admin

Administrator role

• Access admin portal of your parent tenant
• Navigate to your Tenants section
• Click on ... for a chosen organization and choose Delegate admin
• From the dropdown search for technician email address and assign the Administrator role

Read-only administrator role

• Access admin portal of your parent tenant
• Navigate to your Tenants section
• Click on ... for a chosen tenant and choose Delegate admin
• From the dropdown search for technician email address and assign the Read-only administrator role

How to delegate access to customer tenant

• Login to your parent MSP tenant admin portal
• Access Tenants on the left menu, find the tenant that you need, click on ... and then choose Delegate admin access
• You can now choose users from the dropdown along with the role they will assume
• At the bottom you will have a list of all Global admins who have access to all tenants by default