## Documentation Index

Fetch the complete documentation index at: [/llms.txt](https://docs.idemeum.com/llms.txt)

Use this file to discover all available pages before exploring further.

## Reach out to us

Standard support is available between **9am-5pm PT**, Monday-Friday, excluding US holidays.

[**Email us**](mailto:support@idemeum.com)

[**Open a ticket** 
\ 
Use web portal to open a ticket](https://idemeum.atlassian.net/servicedesk/customer/portal/34)

[**Discord server** 
\ 
Join our community chat](http://link.idemeum.com/discord)

## Support SLA

| Severity | Response | Definition | Example |
| --- | --- | --- | --- |
| Critical | 4 business hours | Complete outage where majority of customers is impacted | Idemeum cloud is down |
| High | 1 business day | Downgrade of services or performance is degraded | Some users can not login with JIT accounts |
| Normal | 2 business days | Some feature is not functioning as expected | User can not request account from extension |
| Low | 4 business days | Single user problem or info request | A user can not recover mobile identity with a mobile device |