Mobile app recovery - Idemeum Docs

How mobile app recovery works

Your idemeum mobile application is the key to idemeum platform - it has the crypto keys that represent your identity and are used to decrypt all the passwords and sensitive information that you see. When you need to reinstall idemeum app, you need to follow the recovery process. There are two ways you can recover:

Approval recovery

This process applies when there are multiple admins onboarded into your idemeum tenant. When you initiate the recovery, another admin will need to login into idemeum portal and approve your request.

  1. You get the new mobile phone and install new instance of idemeum mobile app.
  2. You need to verify the same email address as you did before.
    It is important to verify the same email address or mobile phone as previously. Otherwise you will get the error message Employee is not found in the company directory.
  3. You navigate to you idemeum tenant URL (i.e. it.idemeum.com) and scan the login QR-code with your idemeum application.
  4. Idemeum portal will check how many admins there are in the system, and if there are multiple, it will automatically initiate the approval recovery process and you will get the message that recovery request is initiated.
  5. Now another admin will need to login to idemeum cloud portal, navigate to Users → User management, find your user record, click on ... and choose Approve recovery.
  6. You are all set and can login into the idemeum tenant now.

Emergency QR-code recovery

This process applies when there is only one admin user in idemeum tenant:

  1. You get the new mobile phone and install new instance of idemeum mobile app.

  2. You need to verify the same email address.
    It is important to verify the same email address or mobile phone as previously. Otherwise you will get the error message Employee is not found in the company directory.

  3. You navigate to you idemeum tenant URL (i.e. msp.idemeum.com) and scan the login QR-code with your idemeum application.

  4. Idemeum portal will check how many admins there are in the system, and if there is only one admin, it will automatically initiate the emergency QR-code approval.

  5. In the mobile application you will be prompted to scan the emergency QR-code. You can find this emergency QR-code in your email (we automatically send it to every admin).

  6. Scan this QR-code in your email with idemeum mobile application.

  7. You are all set and can now login to your idemeum portal.