User onboarding - Idemeum Docs

How user onboarding works

With idemeum every new admin user is onboarded with a mobile app. Think about the mobile app as a hardware key - it is used to authenticate a user with MFA and handle all encryption / decryption with a key that resides in the mobile app.

Add new admin user

1. Add new user record in admin portal
   • Access your idemeum admin portal (in case of MSP tenant this is an MSP parent portal)
   • Navigate to Users → User management and then click Add user
   • All you need to do is to provide First name, Last name, and the Email address
   • Save new user record

Now the user is in the invited state. User will receive a welcome email to the specified email address.

2. User installs idemeum mobile app

   Now new user downloads idemeum mobile app from Play Store or App Store, installs the app and verifies the same email address in the mobile application.

3. User scans the QR code at the idemeum portal

   User navigates to your idemeum cloud portal URL, scans the QR-code with idemeum mobile application, and approves login with biometrics.

4. Promote user to administrator

   You can now promote user to administrator by locating the user record in the portal, clicking on ... and choosing Make admin. Optionally you can delegate access only to certain customer tenants (MSP delegation feature).

Delete or disable admin user

All you need to do to remove user access to idemeum is to disable or delete user.

• Disable user
  • block access but keep user record in the cloud.
• Delete user
  • remove user record from the cloud. You need to disable the user before deleting.

To proceed with deletion follow the steps below: