# Endpoint Care

## Autonomous IT helpdesk

AI agents that resolve endpoint tickets end-to-end.

### Autonomous resolution

Tickets are diagnosed, acted on, and closed end-to-end without a technician in the loop.

### Lower ticket volume

Repetitive, routine tickets are handled by the AI agent, freeing technicians for work that actually requires them.

### Reduced support cost

Fewer human-touched tickets translates directly into lower help-desk operating expense.

### Deterministic,

### autonomous actions

Unlike chatbots, ticket routing, and "AI-assisted" support tools, idemeum Endpoint Care agent acts on tickets with deterministic actions.

TypeScript defined actions that execute deterministically

Control what actions are allowed with policy and risk engine

### Safety with

### guardrails layer

The guardrail architecture enforces safety at every stage of an agent request — from the moment a user submits a goal through tool execution. It is structured as four sequential guard layers plus two supporting steps each owning a distinct class of failure.

Skill router for semantic skill identification

Plan evaluator gate to detect invalid reasoning

Policy and obligation enforcement

Features

## Auto resolve up to 50% of IT tickets before they reach a human.

### Auditing

Audit trail of every AI agent interaction with a user

### Native chat interface

Users can chat with AI agent natively on macOS and Windows

### Bring your LLM

Use your LLM key to power agent reasoning

### Triage package

Detailed ticket triage package for tickets in ITSM

### One-click deployment

Mass deploy agent to workstations with a single deployment script

### Custom skills

Leverage pre-packaged skills or tweak as you see fit

## What would you do with more time?

Cut ticket volume. Cut resolution time. Cut support costs.