idemeum - Entra Authorization Failure – Incident details

Entra Authorization Failure

Resolved

Partial outage 20 %

Started 11 months ago August 27, 2025 Lasted about 13 hours 2:55 AM - 3:37 PM GMT-4

Affected

Availability Check

Partial outage from 2:55 AM to 3:37 PM

Updates

• Resolved

  August 27, 2025 at 3:37 PM GMT-4

This incident has been resolved. Idemeum microsoft application was removed from partner portal. Once we learned about it, the issue caused Entra authorizations to fail. We have replaced authorization flow with the client credential flow using client id and secret. We will be reaching out to impacted customers and help with migrating to the client credential flow.

• Investigating

  August 27, 2025 at 2:55 AM GMT-4

We are currently investigating the incident where Entra authorization requests are failing. This may result in the login to fail for the users.