AI triage agent

AI agent that triages IT tickets

Issues the agent can't fix autonomously are diagnosed, categorized, and routed to the right team, all without human touch.

Wrong queue

Free-text requests are routed on judgment calls. Each misroute adds days of handoffs before the right team even sees it.

L1 team burnout

Reading, categorizing, and prioritizing tickets is manual, repetitive work. Your most constrained people spend their day labeling instead of resolving.

Empty tickets

A ticket is just words: no device state, no diagnostics. The investigation starts from zero, hours or days after the problem happened.

How triage works

From "something's broken" to a routed, evidence-rich ticket, automatically.

Understand

Employees describe the problem in their own words. The agent works out the intent and asks follow up questions.

Collect

Agent can run read-only diagnostics and attach the real state of the machine: system health, network, device context.

Categorize

Category, urgency, affected system: all assigned from the taxonomy IT defines, never made up by the agent.

Route

Routed to the right queue, evidence attached, employee informed of what was found and what comes next.

AI triage features

Configurable taxonomy

Categories, priorities, and routing rules are defined centrally by IT. The AI reasons; the taxonomy constrains. Every decision is logged and auditable.

Configurable priorities

Configurable categories

Configurable intake form

Plain language intake

Nobody reports a problem in categories. People say "my laptop is slow." The Triage Agent takes it as said and works out the symptom, the affected system, and how urgent it is.

Diagnostic bundle

A normal ticket is just words; the rest has to be reconstructed by hand. Because the Triage Agent is already on the device, it captures the machine's real state at the moment of the problem and attaches it to the ticket. The investigation arrives already done.

Ticketing integrations

Triage doesn't replace your service desk; it upgrades what arrives in it. The agent creates tickets directly in the ITSM you already run, formatted the way your teams already work: right queue, right category, right priority, evidence attached.

Integrations you already use

Deployment tools, ticketing systems, and more.

Connect your tools

Works with the tools your team already uses.

No ticket left behind

See how autonomous resolution and intelligent triage work together on the endpoint.