# idemeum.com > AI-optimized mirror of idemeum.com containing 1285 pages totalling 221,314 words of clean markdown content, structured data, and semantic HTML. Original source: https://idemeum.com. Last updated: 2026-07-18T11:34:02.995Z. Each page is available as HTML (with JSON-LD structured data) and Markdown (text-only, ideal for LLMs and RAG). ## Homepage - [Idemeum public APIs documentation](/content/api/index.html): Endpoint Protection Platform for Windows and macOS (15 words) - [AI Support Agent Skill Library](/content/skills/index.html): Library Idemeum skill library contains 14 skills and 107 tools. (187 words) - [Idemeum documentation - Idemeum Docs](/content/docs/index.html): AI agents to autonomously govern applications, privileges, and support on your endpoints. (92 words) - [idemeum - Status](/content/status/index.html): idemeum Status (31 words) - [AI agents for IT](/content/site-root.html): AI agents to govern endpoint applications, privileges, and support — autonomously. (256 words) ## Articles & Blog Posts - [Notice history - idemeum - Status](/content/status/history/999/index.html): Notice history - idemeum Status (55 words) - [Notice history - idemeum - Status](/content/status/history/998/index.html): Notice history - idemeum Status (52 words) - [Notice history - idemeum - Status](/content/status/history/997/index.html): Notice history - idemeum Status (54 words) - [Notice history - idemeum - Status](/content/status/history/996/index.html): Notice history - idemeum Status (55 words) - [Notice history - idemeum - Status](/content/status/history/995/index.html): Notice history - idemeum Status (53 words) - [Notice history - idemeum - Status](/content/status/history/994/index.html): Notice history - idemeum Status (57 words) - [Notice history - idemeum - Status](/content/status/history/993/index.html): Notice history - idemeum Status (54 words) - [Notice history - idemeum - Status](/content/status/history/992/index.html): Notice history - idemeum Status (53 words) - 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idemeum Status (58 words) - [Get updates by Webhook - idemeum - Status](/content/status/en-us/subscribe/webhook/index.html): Get updates by Webhook - idemeum Status (57 words) - [Notice history - idemeum - Status](/content/status/en-us/history/121/index.html): Notice history - idemeum Status (50 words) - [idemeum - Status](/content/status/en-us/index.html): idemeum Status (40 words) - [Get updates by email - idemeum - Status](/content/status/en-us/subscribe/email/index.html): Get updates by email - idemeum Status (23 words) - [Get updates on Slack - idemeum - Status](/content/status/en-us/subscribe/slack/index.html): Get updates on Slack - idemeum Status (31 words) - [status/en-us/history-rss.html](/content/status/en-us/history-rss.html) (120 words) - [status/en-us/history-atom.html](/content/status/en-us/history-atom.html) (104 words) - [Notice history - idemeum - Status](/content/status/history/122/index.html): Notice history - idemeum Status (55 words) - [Notice history - idemeum - 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idemeum Status (52 words) - [Notice history - idemeum - Status](/content/status/history/19/index.html): Notice history - idemeum Status (43 words) - [Notice history - idemeum - Status](/content/status/history/18/index.html): Notice history - idemeum Status (38 words) - [Notice history - idemeum - Status](/content/status/history/17/index.html): Notice history - idemeum Status (58 words) - [Notice history - idemeum - Status](/content/status/history/16/index.html): Notice history - idemeum Status (52 words) - [Notice history - idemeum - Status](/content/status/history/15/index.html): Notice history - idemeum Status (58 words) - [Notice history - idemeum - Status](/content/status/history/14/index.html): Notice history - idemeum Status (55 words) - [Notice history - idemeum - Status](/content/status/history/13/index.html): Notice history - idemeum Status (51 words) - [Notice history - idemeum - Status](/content/status/history/12/index.html): Notice history - idemeum Status (49 words) - [Notice history - idemeum - Status](/content/status/history/11/index.html): Notice history - idemeum Status (52 words) - [Notice history - idemeum - Status](/content/status/history/10/index.html): Notice history - idemeum Status (65 words) - [Notice history - idemeum - Status](/content/status/history/9/index.html): Notice history - idemeum Status (54 words) - [Notice history - idemeum - Status](/content/status/history/8/index.html): Notice history - idemeum Status (54 words) - [Notice history - idemeum - Status](/content/status/history/7/index.html): Notice history - idemeum Status (55 words) - [Notice history - idemeum - Status](/content/status/history/6/index.html): Notice history - idemeum Status (44 words) - [Entra Authorization Failure - Incident details - idemeum - Status](/content/status/cmetmf95x001ur9kvvc37ale7/index.html): Entra Authorization Failure - Incident details - idemeum Status (141 words) - [Notice history - idemeum - Status](/content/status/history/5/index.html): Notice history - idemeum Status (52 words) - [Notice history - idemeum - Status](/content/status/history/4/index.html): Notice history - idemeum Status (147 words) - [get_large_files](/content/skills/tools/get_large_files/index.html): Recursively scans a directory and returns files whose size exceeds the given threshold, sorted largest first. Use to identify specific files consuming disk space after disk_scan has narrowed down the target directory. (1,013 words) - [get_wifi_info](/content/skills/tools/get_wifi_info/index.html): Reports current Wi-Fi connection details: SSID, signal strength (RSSI dBm), channel, band, security type, and link speed. Use to diagnose Wi-Fi performance or intermittent connectivity. (1,747 words) - [list_client_certificates](/content/skills/tools/list_client_certificates/index.html): Enumerates personal and machine client certificates stored on the endpoint. Each entry includes subject, issuer, thumbprint, NotBefore, and NotAfter with a computed expiry flag. Use when diagnosing SSO / 802.1x / VPN failures that are caused by expired or soon-to-expire client certs. Read-only. (1,140 words) - [list_audio_devices](/content/skills/tools/list_audio_devices/index.html): Enumerates microphones and speakers available on the system, flags which is the system default for input vs output, and reports connection type (built-in / USB / Bluetooth). Use during collab-app troubleshooting (Teams/Slack/Zoom/Webex mic or speaker problems) or peripheral audio issues. Read-only — does not change device selection. (1,123 words) - [list_printers](/content/skills/tools/list_printers/index.html): Lists all configured printers with a canonical status (idle/processing/stopped/disabled/offline/error/unknown), canonical type (network/local/virtual), the host (IP/hostname when derivable), and current queue depth. Use at the start of any printer troubleshooting workflow. (698 words) - [kill_process](/content/skills/tools/kill_process/index.html): Terminates a process by name or PID. Use when a process is unresponsive or consuming excessive resources. Always confirm with user before killing critical system processes. (1,137 words) - [get_disk_usage](/content/skills/tools/get_disk_usage/index.html): Reports the system root volume's used vs total bytes as a top-level scalar — `usagePercent` (0-100) plus `freeGb` / `totalGb`. Faster + lighter than `disk_scan` (which enumerates files); designed for the proactive disk-nearly-full trigger that fires when usagePercent ≥ 90. Read-only. (1,277 words) - [get_network_interfaces](/content/skills/tools/get_network_interfaces/index.html): Lists all network interfaces with their status, IP addresses, MAC addresses, and connection type (Wi-Fi, Ethernet, VPN, loopback). Use at the start of any network troubleshooting workflow. (974 words) - [email-repair](/content/skills/skills/email-repair/email-repair/index.html): Diagnoses and repairs email client issues including account configuration, authentication/credential failures, index corruption, database errors, SMTP/IMAP connectivity failures, and permission problems. Use when user reports email not sending, not receiving, repeated password prompts, missing messages, or client crashes. (2,040 words) - [check_app_permissions](/content/skills/tools/check_app_permissions/index.html): Checks what system permissions an application has been granted (Full Disk Access, Accessibility, Camera, Microphone, etc.). Use before reinstalling software or when an app reports permission errors. (857 words) - [list_bluetooth_devices](/content/skills/tools/list_bluetooth_devices/index.html): Enumerates paired Bluetooth devices (connected and offline) with name, address, connection state, and where supported RSSI + battery percent. Use when troubleshooting flaky Bluetooth peripherals — a paired device showing as not-connected when the user expects it to be active is the primary signal. Read-only. (1,024 words) - [check_mdm_enrollment](/content/skills/tools/check_mdm_enrollment/index.html): Checks whether this device is enrolled in an MDM (Mobile Device Management) system such as Jamf, Intune, or Apple Business Manager. MDM enrollment enables remote management and policy-pushed reinstalls. (1,427 words) - [get_vpn_profiles](/content/skills/tools/get_vpn_profiles/index.html): Lists all configured VPN profiles including their type, server, and last used date. Use when reconnecting to VPN or diagnosing which profile to repair. (454 words) - [list_installed_apps](/content/skills/tools/list_installed_apps/index.html): Lists all installed applications with their names, versions, and install locations. Use when checking if software is installed, finding outdated apps, or before reinstalling an application. (686 words) - [clear_xcode_derived_data](/content/skills/tools/clear_xcode_derived_data/index.html): Clears Xcode's DerivedData folder containing build artifacts that commonly grow to 10-30GB. Optionally clears Xcode Archives and device support files. macOS only. (722 words) - [get_top_consumers](/content/skills/tools/get_top_consumers/index.html): Returns processes ranked by combined CPU and memory consumption. Provides a quick snapshot of what is most impacting system performance. Use when diagnosing slowness without a specific process in mind. (967 words) - [detect_idp_username](/content/skills/tools/detect_idp_username/index.html): Detects the user's IDP login username (email / UPN) from on-device IDP-agent state. Used to auto-populate username for cloud-IDP reset flows rather than asking the user via chat. Supports Windows × {Entra, Okta} (Phase 1) and macOS × {Entra, Okta, Google via Jamf Connect} (Phase 2). Phase 2 macOS probes read other apps' plists / Application Support JSON files which are gated by Full Disk Access on macOS 14+, hence tccCategories. Returns null with a reason for unsupported combinations — never throws. (1,811 words) - [get_memory_pressure](/content/skills/tools/get_memory_pressure/index.html): Reports current memory pressure level, RAM usage breakdown, and swap usage. Use when diagnosing system slowness caused by memory exhaustion. (877 words) - [check_agent_heartbeat](/content/skills/tools/check_agent_heartbeat/index.html): Reports a top-level liveness summary for the installed endpoint security agent — vendor name, last activity timestamp (log-dir mtime), age in seconds, status, and a boolean `healthy`. Used both by the security-agent-repair skill as a quick health probe and as the telemetry source for the proactive agent-not-heartbeating trigger. Read-only. (1,393 words) - [get_trash_info](/content/skills/tools/get_trash_info/index.html): Reports the system Trash (macOS) or Recycle Bin (Windows) contents — item count and total bytes — without modifying anything. Read-only counterpart to empty_trash. Use this in diagnostic phases to feed a present_preview card without invoking the destructive tool. (931 words) - [empty_trash](/content/skills/tools/empty_trash/index.html): Empties the system Trash (macOS) or Recycle Bin (Windows) and reports the space freed. Always confirm with the user before calling without dryRun. (1,656 words) - [list_video_devices](/content/skills/tools/list_video_devices/index.html): Enumerates cameras connected to the system (built-in, USB, Continuity Camera on macOS) and reports a best-guess default. Use during collab-app troubleshooting (Teams/Slack/Zoom/Webex camera problems) or when the user reports the wrong camera is being selected. Read-only. (845 words) - [check_vpn_status](/content/skills/tools/check_vpn_status/index.html): Reports active VPN connections, interface status, and assigned IP addresses. Detects common VPN clients (built-in macOS VPN, Cisco AnyConnect, GlobalProtect, Pulse Secure, Cloudflare WARP). Use at the start of any VPN troubleshooting workflow. (1,202 words) - [clear_browser_sso_cookies](/content/skills/tools/clear_browser_sso_cookies/index.html): Deletes cookies for a single IDP domain from Chrome, Edge, Safari (macOS), and Firefox profiles. The domain must be an exact host string (no wildcards). Use ONLY after a cloud IDP password reset has been confirmed. Dry-run returns the count of cookies that would be cleared per profile without deleting anything. (1,505 words) - [get_docker_disk_usage](/content/skills/tools/get_docker_disk_usage/index.html): Reports Docker disk usage (reclaimable space, container/image/volume counts) via `docker system df` without modifying anything. Read-only counterpart to prune_docker. Returns dockerInstalled:false when Docker is not available. (733 words) - [identity-auth-repair](/content/skills/skills/identity-auth-repair/identity-auth-repair/index.html): Diagnoses and repairs SSO / Kerberos / client-certificate authentication failures. Use when multiple identity-dependent apps (Outlook, VPN, Teams, Slack, corporate web apps) fail simultaneously — the root cause is often a single issue like NTP drift, an expired Kerberos TGT, or an expired client certificate. Fixes the underlying cause so all the downstream apps start working again. (1,757 words) - [disk-cleanup](/content/skills/skills/disk-cleanup/disk-cleanup/index.html): Scans disk usage and removes large or temporary files to free space. Use when user reports laptop slowness or low disk space. (1,797 words) - [check_filevault_status](/content/skills/tools/check_filevault_status/index.html): Reports full-disk encryption status — FileVault on macOS, BitLocker on Windows. Use during security compliance verification or when diagnosing boot/authentication issues. (635 words) - [check_network_extension](/content/skills/tools/check_network_extension/index.html): Checks if VPN or security agent network extensions (system extensions) are loaded and approved. Network extensions must be approved in System Settings to function. macOS only for system extension checking; Windows checks network driver status. (1,235 words) - [get_processes](/content/skills/tools/get_processes/index.html): Lists currently running processes with CPU percentage and memory usage (MB), sorted by the specified field. Use when the user reports high CPU or memory usage or wants to identify resource-heavy applications. (774 words) - [get_startup_items](/content/skills/tools/get_startup_items/index.html): Lists all applications and agents that launch automatically at login. Includes login items, launch agents, and launch daemons. Use when diagnosing slow boot times or identifying unwanted startup programs. (739 words) - [get_dev_cache_info](/content/skills/tools/get_dev_cache_info/index.html): Reports developer-tool cache sizes (npm, yarn, pnpm, pip, gradle, maven) without clearing anything. Read-only counterpart to clear_dev_cache. (951 words) - [get_xcode_derived_data_info](/content/skills/tools/get_xcode_derived_data_info/index.html): Reports Xcode DerivedData / Archives / DeviceSupport directory sizes (macOS) without modifying anything. Read-only counterpart to clear_xcode_derived_data. Returns supported:false on non-darwin platforms. (527 words) - [get_agent_version](/content/skills/tools/get_agent_version/index.html): Returns the installed version of a security agent. Use to verify the agent is on the expected version or to identify an outdated installation that needs updating. (893 words) - [clear_dev_cache](/content/skills/tools/clear_dev_cache/index.html): Clears developer tool caches to free disk space. Supports npm, yarn, pnpm, pip, gradle, maven. Reports sizes before clearing. Safe to clear — tools rebuild caches as needed. (1,229 words) - [disable_startup_item](/content/skills/tools/disable_startup_item/index.html): Removes an application from the login items list so it no longer launches at startup. Use to reduce boot time or stop unwanted background apps. Does not uninstall the application. (991 words) - [software-reinstall](/content/skills/skills/software-reinstall/software-reinstall/index.html): Diagnoses application integrity issues and performs clean software reinstallation. Covers signature verification, thorough uninstallation, installer download with checksum validation, silent installation, and MDM-managed reinstalls. Use when an application is crashing, corrupted, or behaving incorrectly and a reinstall is the appropriate resolution. (2,093 words) - [find_duplicate_files](/content/skills/tools/find_duplicate_files/index.html): Finds duplicate files by comparing MD5 hashes. Scans a directory recursively and groups files with identical content. Use when freeing disk space by removing redundant copies. (1,288 words) - [get_cpu_temperature](/content/skills/tools/get_cpu_temperature/index.html): Reports CPU temperature and checks for thermal throttling. High temperatures (>90°C) indicate cooling issues that degrade performance. macOS reads via osx-cpu-temp (Homebrew); Windows uses WMI. (787 words) - [get_collab_app_cache_size](/content/skills/tools/get_collab_app_cache_size/index.html): Reports per-app clearable-cache directory sizes for Teams / Slack / Zoom / Webex without modifying anything. Read-only counterpart to clear_collab_app_cache. (705 words) - [docs/epm/endpoint-privilege-management-overview/index.html](/content/docs/epm/endpoint-privilege-management-overview/index.html) (92 words) - [clear_app_cache](/content/skills/tools/clear_app_cache/index.html): Clears application cache files from the system cache directory. Can target a specific app or clear all caches. Use to free disk space or resolve app performance issues caused by corrupt cache. (1,246 words) - [check_timemachine_status](/content/skills/tools/check_timemachine_status/index.html): Reports the current Time Machine backup state on macOS — last-backup timestamp, configured destination, current status, and a `stale` flag set when the most recent backup is older than the configured threshold (default 72h). Used both by the user-facing Cloud Sync & Backup repair skill and as the telemetry source for the proactive timemachine-stale trigger. Returns status: 'not-supported' on Windows. (1,267 words) - [get_account_info](/content/skills/tools/get_account_info/index.html): Returns current user account details including username, full name, home directory, shell, account type (admin/standard), and password policy settings. Use at the start of any password reset or account repair workflow. (865 words) - [check_ntp_status](/content/skills/tools/check_ntp_status/index.html): Reports the endpoint's NTP synchronisation status and current offset from a reference time source, in milliseconds. An offset > ~300000 ms (5 minutes) breaks Kerberos, SAML, and TOTP simultaneously — this tool is the first diagnostic step when users report 'all SSO apps are broken.' Read-only; safe to run without consent. (977 words) - [check_mail_account_config](/content/skills/tools/check_mail_account_config/index.html): Validates email account configuration by checking IMAP/SMTP server connectivity and settings in Apple Mail or Outlook. Use at the start of any email troubleshooting workflow. (1,538 words) - [Folder: tools](/content/skills/tools/index.html): No description provided (540 words) - [disk_scan](/content/skills/tools/disk_scan/index.html): Scans a directory and returns the size of each immediate child entry (files and sub-folders), sorted largest first. Use when the user wants to find what is consuming disk space. (1,002 words) - [clear_browser_cache](/content/skills/tools/clear_browser_cache/index.html): Clears cache files for installed browsers (Chrome, Safari, Firefox, Edge). Can target a specific browser or all browsers. Use to free disk space or resolve browser performance issues. (980 words) - [docs/allowlisting/allowlisting-overview/index.html](/content/docs/allowlisting/allowlisting-overview/index.html) (112 words) - [get_cached_credentials_count](/content/skills/tools/get_cached_credentials_count/index.html): Reports per-domain cached credential counts in macOS Keychain (login) or Windows Credential Manager without modifying anything. Read-only counterpart to purge_cached_credentials. (627 words) - [detect_identity_provider](/content/skills/tools/detect_identity_provider/index.html): Detects which cloud identity provider (Okta, Microsoft Entra, or Google Workspace) the endpoint is joined to. Inspects installed agents and domain configuration, not user credentials. Returns the primary IDP plus any secondary detections and the evidence. Use at the start of cloud password-reset or SSO-repair workflows. (792 words) - [get_browser_cache_info](/content/skills/tools/get_browser_cache_info/index.html): Reports per-browser cache directory sizes (Chrome, Safari, Firefox, Edge) without clearing anything. Read-only counterpart to clear_browser_cache. (640 words) - [get_browser_sso_cookies_info](/content/skills/tools/get_browser_sso_cookies_info/index.html): Reports per-browser cookie counts matching an IDP domain without deleting anything. Read-only counterpart to clear_browser_sso_cookies. (641 words) - [docs/documentation/products/allowlisting/application-fencing/index.html](/content/docs/documentation/products/allowlisting/application-fencing/index.html) (92 words) - [docs/documentation/products/epm/epm-control-mode/index.html](/content/docs/documentation/products/epm/epm-control-mode/index.html) (90 words) - [docs/desktop-agent/agent-install/index.html](/content/docs/desktop-agent/agent-install/index.html) (92 words) - [docs/documentation/products/epm/enable-epm/index.html](/content/docs/documentation/products/epm/enable-epm/index.html) (92 words) - [forget_wifi_network](/content/skills/tools/forget_wifi_network/index.html): Removes a saved Wi-Fi network from the preferred networks list so the device no longer auto-connects to it. Use when a network has changed credentials or causes connection problems. (838 words) - [find_old_downloads](/content/skills/tools/find_old_downloads/index.html): Lists files in the Downloads folder that haven't been accessed or modified in a specified number of days. Use to identify stale downloads that can be safely deleted to recover disk space. (731 words) - [get_app_cache_info](/content/skills/tools/get_app_cache_info/index.html): Reports per-application cache directory sizes on macOS (~/Library/Caches) or Windows (%LOCALAPPDATA% / %TEMP%) without deleting anything. Read-only counterpart to clear_app_cache. (757 words) - [check_agent_logs](/content/skills/tools/check_agent_logs/index.html): Retrieves recent log entries from a security agent's log file to identify errors, connectivity issues, or policy problems. Use when an agent process is running but behaving incorrectly. (927 words) - [check_collab_app_status](/content/skills/tools/check_collab_app_status/index.html): Detects installed collaboration apps (Microsoft Teams, Slack, Zoom, Cisco Webex) and reports per-app installation state, auth-state hint, last activity (cache mtime), and cache directory path. Use as Step 1 of the collab-app repair skill before deciding which app to target. Read-only. (997 words) - [vpn-repair](/content/skills/skills/vpn-repair/vpn-repair/index.html): Diagnoses and repairs VPN connectivity issues including stale connections, misconfigured profiles, expired certificates, missing network extensions, and DNS leaks. Use when user cannot connect to VPN or VPN appears connected but traffic is not routing. (1,403 words) - [printer-repair](/content/skills/skills/printer-repair/printer-repair/index.html): Diagnoses and repairs printing issues including stuck print queues, offline printers, and CUPS/Spooler service failures. Clears jammed queues and restarts the print service; guides self-service + IT escalation for driver/config corruption. Use when a printer is not printing, showing as offline, or the print queue is jammed. (1,576 words) - [delete_files](/content/skills/tools/delete_files/index.html): Permanently deletes the specified files or directories. ALWAYS obtain explicit user confirmation before calling. Restricted to paths within the user home directory. Use dryRun:true first to show the user what will be removed. (785 words) - [process-manager](/content/skills/skills/process-manager/process-manager/index.html): Diagnoses and resolves system performance issues caused by runaway processes, memory pressure, thermal throttling, or excessive startup items. Use when user reports high CPU/memory usage, a frozen application, or slow boot times. (1,176 words) - [check_password_expiry](/content/skills/tools/check_password_expiry/index.html): Checks whether the current user's password is expired or expiring soon. Works for both local accounts and Active Directory bound accounts. Use at the start of a password reset workflow. (840 words) - [check_app_integrity](/content/skills/tools/check_app_integrity/index.html): Verifies the code signature and Gatekeeper approval of an installed application. A failed signature indicates corruption or tampering requiring reinstallation. Use before reinstalling to confirm integrity is the issue. (930 words) - [check_system_extension](/content/skills/tools/check_system_extension/index.html): Verifies that security agent system extensions are loaded and user-approved. Security agents require system extensions to function at the kernel level. Unapproved extensions appear installed but are non-functional. macOS only for system extensions; Windows checks driver/service status. (752 words) - [check_kerberos_ticket](/content/skills/tools/check_kerberos_ticket/index.html): Lists active Kerberos tickets on the endpoint and flags any that are expired or expiring soon. An expired or missing TGT is the top cause of 'VPN says authentication failed' and similar AD-login issues. Read-only; safe to run without consent. (934 words) - [check_mail_permissions](/content/skills/tools/check_mail_permissions/index.html): Checks file system permissions on the Mail data directory. Incorrect permissions cause Mail sync failures and index corruption. macOS only. (917 words) - [check_print_queue](/content/skills/tools/check_print_queue/index.html): Shows all jobs currently in the print queue. Identifies stuck, paused, or error-state jobs. Use when prints are not completing. (709 words) - [clear_print_queue](/content/skills/tools/clear_print_queue/index.html): Cancels all pending and stuck print jobs. Use when the print queue is jammed and jobs cannot be removed through normal means. (633 words) - [add_printer](/content/skills/tools/add_printer/index.html): Adds a network printer by IP address or hostname using IPP (recommended) or other protocols. Use after remove_printer to re-add a printer with fresh configuration. (801 words) - [check_printer_connectivity](/content/skills/tools/check_printer_connectivity/index.html): Tests TCP connectivity to a network printer on standard ports: 9100 (raw/JetDirect), 631 (IPP), 80 (HTTP admin). Use to determine if a printer issue is network-level vs driver/software level. (562 words) - [check_certificate_expiry](/content/skills/tools/check_certificate_expiry/index.html): Checks the TLS certificate expiry date for a given hostname. Use when diagnosing HTTPS connection failures, email server issues, or VPN authentication problems caused by expired certificates. (708 words) - [check_connectivity](/content/skills/tools/check_connectivity/index.html): Checks network connectivity by pinging multiple targets (gateway, DNS servers, and internet hosts). Returns reachability status for each target. Use when user reports network issues, before/after VPN operations, or when diagnosing email/service connectivity problems. (829 words) - [triage](/content/skills/skills/triage/triage/index.html): Collects structured intake information when no specific skill matches the user's IT request. Presents the issue classified into category, urgency, affected system, and symptoms for user review. Ticket submission is handled by the existing post-execution createTicket() path. (644 words) - [check_firewall_status](/content/skills/tools/check_firewall_status/index.html): Reports the current state of the operating system firewall. Use during security compliance checks, network troubleshooting, or when verifying security agent health. (501 words) - [check_smtp_connectivity](/content/skills/tools/check_smtp_connectivity/index.html): Tests TCP connectivity to an SMTP mail server on standard ports. Use when outgoing email fails or bounces to determine if the issue is network connectivity vs configuration. (541 words) - [check_agent_process](/content/skills/tools/check_agent_process/index.html): Checks if a security agent process is running. Supports CrowdStrike Falcon, SentinelOne, Jamf Protect, Carbon Black, Cylance, and Microsoft Defender. Use at the start of any security agent repair workflow. (706 words) - [flush_dns_cache](/content/skills/tools/flush_dns_cache/index.html): Clears the operating system DNS resolver cache. Use after VPN connect/disconnect, network configuration changes, or when DNS resolution is returning stale/incorrect results. (422 words) - [check_ad_binding](/content/skills/tools/check_ad_binding/index.html): Checks whether the Mac is bound to an Active Directory domain and reports the binding status, domain name, and last successful authentication. Use when diagnosing AD login failures or password sync issues. (706 words) - [Quickstart - Allowlisting - Idemeum Docs](/content/docs/guides/quickstart-allowlisting/index.html): Set up application control on Windows and macOS. (354 words) - [Quickstart - Cloud LAPS - Idemeum Docs](/content/docs/guides/quickstart-cloud-laps/index.html): Set up break-glass password rotation for computers and Entra tenants. (381 words) - [safe-paths](/content/skills/skills/disk-cleanup/references/safe-paths/index.html): Safe Paths Reference Used by the disk-cleanup skill to decide what can be scanned and what must never be deleted. (507 words) - [Quickstart - Endpoint Privilege Management - Idemeum Docs](/content/docs/guides/quickstart-endpoint-privilege-management/index.html): Set up elevation control on Windows and macOS. (429 words) - [Folder: skills/triage](/content/skills/skills/triage/index.html): No description provided (11 words) - [Folder: skills/identity-auth-repair](/content/skills/skills/identity-auth-repair/index.html): No description provided (1 words) - [Folder: skills/software-reinstall](/content/skills/skills/software-reinstall/index.html): No description provided (11 words) - [Folder: skills/printer-repair](/content/skills/skills/printer-repair/index.html): No description provided (1 words) - [Folder: skills/process-manager](/content/skills/skills/process-manager/index.html): No description provided (1 words) - [Folder: skills/network-reset](/content/skills/skills/network-reset/index.html): No description provided (9 words) - [Folder: skills/email-repair](/content/skills/skills/email-repair/index.html): No description provided (1 words) - [Notice history - idemeum - Status](/content/status/history/3/index.html): Notice history - idemeum Status (52 words) - [reset_app_preferences](/content/skills/tools/reset_app_preferences/index.html): Removes an application's preferences file (plist on macOS, registry on Windows) to force the app to use default settings. Use when an app behaves erratically or after a corrupt preferences file is suspected. (1,478 words) - [cloud-idp-password-reset](/content/skills/skills/cloud-idp-password-reset/cloud-idp-password-reset/index.html): Resets a user's cloud identity provider password (Okta, Microsoft Entra, Google Workspace) and cleans up stale local session state (cached credentials, browser SSO cookies, IDP agent sync, login Keychain) so the user's apps stop presenting the old password. Use when the user says "I need to reset my Okta/Entra/Google password", "I just reset my password and now Outlook/VPN/Teams keeps asking me to sign in", or similar cloud-IDP sign-in complaints. (3,023 words) - [cloud-sync-backup-repair](/content/skills/skills/cloud-sync-backup-repair/cloud-sync-backup-repair/index.html): Diagnoses and repairs cloud sync (OneDrive, iCloud Drive, Google Drive, Dropbox) and Time Machine backup problems including stuck queues, stale sync state, missed backups, sync conflicts on slow networks, and credential / token expiry. Read-only probes by default; the only mutating tool is `pause_resume_cloud_sync` and it is reversible. Use when the user reports their cloud files are not syncing, OneDrive shows a red X, or they are unsure when their last backup ran. (2,395 words) - [JIT for computers features - Idemeum Docs](/content/docs/jit/jit-for-computers-features/index.html): Major features that you can use with JIT for computer access. (884 words) - [collab-app-repair](/content/skills/skills/collab-app-repair/collab-app-repair/index.html): Diagnoses and repairs Microsoft Teams, Slack, Zoom, and Cisco Webex problems including media issues (mic, camera, speaker), stuck cache, stale meeting metadata, and search-index failures. Preserves the user's signed-in state — clears app cache and resets A/V device selection without forcing the user to sign back in. Use when the user reports the collab app is misbehaving but their account credentials are still valid. (1,925 words) - [resync_idp_agent](/content/skills/tools/resync_idp_agent/index.html): Restarts or refreshes the installed IDP companion agent (Okta Verify, Jamf Connect, Microsoft Entra / Intune) so cached session tokens are flushed and the next sign-in uses the new password. Best-effort — surfaces a clear error if the agent is not installed or the OS refuses. (883 words) - [uninstall_app](/content/skills/tools/uninstall_app/index.html): Removes an application bundle and associated support files (preferences, caches, app support data, logs). More thorough than Trash. Use before reinstalling for a clean state. (1,127 words) - [JIT for Entra configuration - Idemeum Docs](/content/docs/jit/jit-for-entra-configuration/index.html): Configure JIT admin access to Entra ID tenants (337 words) - [Allowlisting rules - Idemeum Docs](/content/docs/allowlisting/allowlisting-rules/index.html): With rules you define what is blocked and what is allowed to execute on your workstations. (828 words) - [reset_av_device_selection](/content/skills/tools/reset_av_device_selection/index.html): Clears the per-app microphone, camera, and speaker selection for one collab app (Teams, Slack, Zoom, Webex) so the app re-detects on next launch. Use when the user reports the app is stuck on a disconnected or unintended A/V device. Does not change broader preferences or sign the user out. (1,382 words) - [repair_outlook_database](/content/skills/tools/repair_outlook_database/index.html): Locates and prepares to run the Microsoft Outlook database repair utility. On macOS, identifies the Outlook Database Utility or Profile Manager. On Windows, locates scanpst.exe. Use when Outlook crashes, hangs, or shows data corruption errors. (588 words) - [Desktop Client — idemeum](/content/asset/assets/desktop-app/versioning-html.html) (43 words) - [Multi-tenant portal (MSP) overview - Idemeum Docs](/content/docs/portals/multi-tenant-portal-overview/index.html): Idemeum offers multi-tenant architecture to manage multiple customers from a singe dashboard. (304 words) - [Elevation rules - Idemeum Docs](/content/docs/epm/elevation-rules/index.html): With elevation rules you can define what can auto elevate on your workstations. (654 words) - [Cloud LAPS configuration - Idemeum Docs](/content/docs/jit/cloud-laps-configuration/index.html): Configure idemeum Cloud LAPS to rotate credentials for computers or Entra ID tenants. (229 words) - [check_proxy_settings](/content/skills/tools/check_proxy_settings/index.html): Reports current system proxy configuration for all active network interfaces. Misconfigured proxies are a common cause of internet failures while internal resources remain accessible. (941 words) - [probe_idp_sspr_available](/content/skills/tools/probe_idp_sspr_available/index.html): Probes the IDP's public endpoints to infer whether self-service password reset (SSPR) is enabled for this tenant. Best-effort: Okta and Entra return a meaningful signal; Google returns 'unknown' because no reliable public probe exists. The parent skill uses the result to choose between the SSPR portal path and the idemeum-cloud fallback. (980 words) - [request_idemeum_idp_reset](/content/skills/tools/request_idemeum_idp_reset/index.html): Fallback path when the IDP's self-service portal is unavailable. POSTs to idemeum cloud, which holds admin-delegated IDP credentials per customer and triggers or performs the reset via the IDP admin API. The agent never sees IDP admin credentials. Response indicates how the reset was delivered (e.g. temp password emailed to recovery address). (1,207 words) - [Co-managed JIT login - Idemeum Docs](/content/docs/portals/comanaged-jit-login/index.html): Onboard your customer co-managed admins so that they can leverage JIT access and elevation approvals. (234 words) - [restart_process](/content/skills/tools/restart_process/index.html): Terminates a process by name or PID, waits briefly, then re-launches it. Use when a process is hung or unresponsive but needs to keep running (e.g. security agent, VPN client, Finder). (1,098 words) - [reconnect_vpn](/content/skills/tools/reconnect_vpn/index.html): Disconnects and reconnects a VPN profile by name. Use when a VPN connection is stale, showing connected but not routing traffic, or after network changes. (1,288 words) - [Allowlisting events - Idemeum Docs](/content/docs/allowlisting/allowlisting-events/index.html): Idemeum tracks every execution across your workstations and represents each application as an event in the cloud. (491 words) - [JIT for computers configuration - Idemeum Docs](/content/docs/jit/jit-for-computers-confiruation/index.html): Configure how you want JIT for computer access to work. (401 words) - [User and admin portals - Idemeum Docs](/content/docs/portals/user-and-admin-portal/index.html): Idemeum offers user and admin portals to view resources and manage settings. (83 words) - [JIT access auditing - Idemeum Docs](/content/docs/jit/jit-access-auditing/index.html): Every Entra or computer just-in-time access is captured in idemeum audit trail. (242 words) - [Delegate access to tenants - Idemeum Docs](/content/docs/portals/delegate-access-to-tenants/index.html): Delegate admin access to customer child tenants. (210 words) - [Malware reputation - Idemeum Docs](/content/docs/application-trust/malware-reputation/index.html): Each executable is scanned for malware using Sophos Intellix platform (299 words) - [JIT for computers overview - Idemeum Docs](/content/docs/jit/jit-for-computers-overview/index.html): Eliminate shared credentials when accessing customer workstations and servers. (328 words) - [Bulk tenant creation - Idemeum Docs](/content/docs/portals/bulk-tenant-creation/index.html): Create multiple customer tenants at once with CSV upload or APIs. (103 words) - [Confidence score - Idemeum Docs](/content/docs/application-trust/confidence-score/index.html): Confidence score allows you to quickly assess if the application is safe in your environment. (330 words) - [prune_docker](/content/skills/tools/prune_docker/index.html): Removes unused Docker resources (stopped containers, dangling images, unused volumes, unused networks). Use to free significant disk space on developer machines. Checks if Docker is installed first. (1,032 words) - [repair_keychain](/content/skills/tools/repair_keychain/index.html): Diagnoses and repairs macOS Keychain issues. Can check keychain status, attempt first-aid repair, or delete and recreate the login keychain. Common after password changes that desync the login keychain. Use when apps report repeated keychain prompts or authentication failures. (1,268 words) - [Events deep dive - Idemeum Docs](/content/docs/allowlisting/events-deep-dive/index.html): Deep dive into how allowlisting events work for major use cases. (270 words) - [Cloud LAPS view credentials - Idemeum Docs](/content/docs/jit/cloud-laps-view-credentials/index.html): View break-glass credentials that idemeum auto rotates. (48 words) - [Cloud LAPS overview - Idemeum Docs](/content/docs/jit/cloud-laps-overview/index.html): Automatic password rotation for critical admin accounts. (128 words) - [av-peripheral-repair](/content/skills/skills/av-peripheral-repair/av-peripheral-repair/index.html): Diagnoses and repairs A/V and peripheral hardware problems including external monitors not detected, AirPods or Bluetooth audio dropping, USB hubs and docks not enumerating, USB-C peripherals losing power, and microphones / cameras not appearing in collab apps. Read-only enumeration where possible; only the Bluetooth-module reset is mutating and gated by G4 dry-run + consent. (1,963 words) - [Portal settings - Idemeum Docs](/content/docs/portals/portal-settings/index.html): Configure general idemeum portals settings. (84 words) - [Allow verified publishers - Idemeum Docs](/content/docs/allowlisting/verified-publishers/index.html): Automatically trust all verified publishers on Windows and macOS. (288 words) - [Control agent troubleshooting - Idemeum Docs](/content/docs/control-agent/agent-troubleshooting/index.html): When you have agent installation issues, follow these steps to diagnose the problems. (501 words) - [JIT for Entra overview - Idemeum Docs](/content/docs/jit/jit-for-entra-overview/index.html): Eliminate shared credentials and access Entra ID tenants with on-demand admin accounts. (190 words) - [JIT for computers accounts - Idemeum Docs](/content/docs/jit/jit-for-computers-accounts/index.html): Choose the account types to use when technicians access customer workstations. (302 words) - [JIT for Entra browser extension - Idemeum Docs](/content/docs/jit/browser-extension/index.html): Request Entra credentials from idemeum browser extension. (153 words) - [verify_sso_auth](/content/skills/tools/verify_sso_auth/index.html): Verifies IDP endpoint reachability and TLS health by probing the OIDC discovery endpoint and a token endpoint (expected 401). Does NOT verify that the user's new password works — password propagation is verified implicitly when the user signs back into apps. Use as the final step in a cloud IDP password-reset workflow. (864 words) - [JIT for Entra login flow - Idemeum Docs](/content/docs/jit/jit-for-entra-login-flow/index.html): Request your on-demand Entra credentials from idemeum admin portal. (33 words) - [Elevation events - Idemeum Docs](/content/docs/epm/elevation-events/index.html): Control agent captures every elevation event on your workstation and uploads each event metadata to the cloud. (467 words) - [Publishers view - Idemeum Docs](/content/docs/allowlisting/publishers-view/index.html): Discover all publishers in your environment so that you can create allowlisting rules with a single click. (170 words) - [renew_kerberos_ticket](/content/skills/tools/renew_kerberos_ticket/index.html): Renews the endpoint's Kerberos ticket-granting ticket (TGT) without prompting for a password. On macOS uses `kinit -R`; on Windows uses `klist purge` + `gpupdate /force`. Never accepts a password parameter — if interactive authentication is required, returns a clear 'interactive' status and asks the user to run kinit in their terminal. (861 words) - [Technician mode - Idemeum Docs](/content/docs/epm/technician-mode/index.html): IT admins bypass rules to perform administrative work on the workstation. (216 words) - [Install control agent - Idemeum Docs](/content/docs/control-agent/agent-install/index.html): Install idemeum control agent on Windows or macOS. (471 words) - [clear_collab_app_cache](/content/skills/tools/clear_collab_app_cache/index.html): Clears the per-user cache directories for one collab app (Teams, Slack, Zoom, Webex), preserving authentication state (Cookies, Local Storage, IndexedDB, accounts) so the user does NOT have to sign back in. Targets media cache, search index, GPU cache, and meeting cache. Use when a specific collab app is misbehaving (stuck media, stale search results, old meeting cache) but the user is still signed in. (984 words) - [Elevation requests - Idemeum Docs](/content/docs/epm/elevation-requests/index.html): Users can submit requests for application elevations. (457 words) - [restart_cups](/content/skills/tools/restart_cups/index.html): Restarts the CUPS (Common Unix Printing System) print service on macOS or the Print Spooler on Windows. Use when printers are not discoverable, queue management is broken, or after adding/removing printers. (690 words) - [User elevation notifications - Idemeum Docs](/content/docs/epm/user-elevation-notifications/index.html): How users are notified when elevation requests are approved or denied. (299 words) - [Application catalog - Idemeum Docs](/content/docs/allowlisting/application-catalog/index.html): One-click rules to allowlist and automatically elevate applications. (117 words) - [reset_printing_system](/content/skills/tools/reset_printing_system/index.html): DESTRUCTIVE — removes ALL configured printers and resets the entire printing system to factory defaults. All printer configurations will be permanently deleted. Use only as a last resort after all other repair steps have failed. (761 words) - [Application fencing - Idemeum Docs](/content/docs/allowlisting/application-fencing/index.html): Application fencing controls what applications can do once they are running. (218 words) - [reset_network_settings](/content/skills/tools/reset_network_settings/index.html): Resets network configuration to defaults by removing custom network locations and recreating the Automatic location. Use when network settings are corrupt or misconfigured and simpler fixes have failed. (821 words) - [EPM overview - Idemeum Docs](/content/docs/endpoint-privilege-management-overview/index.html): Manage local admin rights and automate elevation requests. (420 words) - [JIT admin access overview - Idemeum Docs](/content/docs/jit-admin-access-overview/index.html): Privileged Access Management (PAM) to eliminate shared credentials, implement on-demand admin accounts, and secure critical accounts with auto password rotation. (94 words) - [reset_local_password](/content/skills/tools/reset_local_password/index.html): Resets the local macOS/Windows account password. IMPORTANT: requires admin privileges. Always confirm with the user before executing. Use only for local accounts — not for Active Directory accounts. (837 words) - [renew_dhcp_lease](/content/skills/tools/renew_dhcp_lease/index.html): Releases the current DHCP IP address and requests a new lease. Use when the device has an incorrect IP, APIPA address (169.254.x.x), or network access was just restored. (794 words) - [Admin elevation notifications - Idemeum Docs](/content/docs/epm/admin-elevation-notifications/index.html): How IT admins receive notifications when users request elevations. (218 words) - [Allowlisting overview - Idemeum Docs](/content/docs/allowlisting-overview/index.html): Control what is allowed to run on Windows and macOS, block malware. (415 words) - [reset_bluetooth_module](/content/skills/tools/reset_bluetooth_module/index.html): Restarts the system Bluetooth daemon (macOS bluetoothd / Windows bthserv) so the OS re-enumerates paired devices and re-establishes connections. Last-resort fix for paired-but-disconnected devices when toggling the device itself has failed. Requires admin privilege; will briefly drop all Bluetooth connections including any audio call in progress. (827 words) - [Allowlisting control mode - Idemeum Docs](/content/docs/allowlisting/app-control-mode/index.html): Configure how idemeum agent is enforcing allowlisting rules on each endpoint. (220 words) - [SUDO control for macOS - Idemeum Docs](/content/docs/epm/sudo-control-for-mac-os/index.html): Automatically elevate SUDO commands on macOS with Endpoint Privilege Management (99 words) - [Enable allowlisting - Idemeum Docs](/content/docs/allowlisting/enable-allowlisting/index.html): Enable allowlisting for your organization. (42 words) - [trigger_self_service_install](/content/skills/tools/trigger_self_service_install/index.html): Initiates a software install through the device's Self Service catalog (Jamf, Intune, Munki). Uses a deep-link URL to open the companion app pre-filtered to the requested app — the user clicks Install once, and the catalog's management agent handles the privileged install server-side. Use after query_self_service_catalog has detected the catalog. (470 words) - [Reason for elevation - Idemeum Docs](/content/docs/epm/reason-for-elevation/index.html): Users provide context on why they need to elevate an application. (105 words) - [Account auto downgrade - Idemeum Docs](/content/docs/epm/account-auto-downgrade/index.html): Automatically downgrade admin accounts on your workstations. (130 words) - [Mobile app recovery - Idemeum Docs](/content/docs/user-management/mobile-app-recovery/index.html): When you reinstall idemeum app, you need to follow recovery process. (403 words) - [Control agent requirements - Idemeum Docs](/content/docs/control-agent/agent-requirements/index.html): Meet these requirements to install idemeum control agents. (260 words) - [User onboarding - Idemeum Docs](/content/docs/user-management/user-onboarding/index.html): Add new admin users to your idemeum portal. (283 words) - [rebuild_mail_index](/content/skills/tools/rebuild_mail_index/index.html): Triggers Apple Mail mailbox index rebuild by removing the envelope index file, forcing Mail to rebuild on next launch. Use when Mail is slow, showing wrong message counts, or missing messages. macOS only. (718 words) - [Admin / user elevation - Idemeum Docs](/content/docs/epm/admin-user-elevation/index.html): You can elevate applications with on-demand account or temporarily promote the user account. (195 words) - [remove_printer](/content/skills/tools/remove_printer/index.html): Removes a printer from the system. Use when a printer is stuck in permanent error state or needs to be re-added with fresh configuration. (700 words) - [open_idp_sspr_portal](/content/skills/tools/open_idp_sspr_portal/index.html): Opens the IDP's self-service password-reset URL in the user's default browser. Supports Okta (requires a tenant slug), Microsoft Entra, and Google Workspace. The user completes the reset in the IDP's own UI — the agent does NOT see the password. Use dryRun:true to preview the URL without opening a browser window. (663 words) - [Skills overview - Idemeum Docs](/content/docs/endpoint-care-skills-overview/index.html): Overview of AI agent endpoint skills. (1,034 words) - [run_installer](/content/skills/tools/run_installer/index.html): Runs a downloaded installer file (.pkg/.dmg on macOS; .msi/.exe on Windows) to (re)install a software application. Use after download_installer when the user has confirmed they want to proceed with installation. Requires admin privileges, which the privileged helper daemon supplies for non-admin users. (641 words) - [present_intake_form](/content/skills/tools/present_intake_form/index.html): Presents a structured intake form pre-filled by the executor LLM for user review and editing before ticket submission. Use in the triage skill when no specific workflow matched the user's request after clarification rounds.\n\nIMPORTANT — this is a user-wait GATE, not a regular tool. G4 bypasses the 60s TOOL_TIMEOUT_MS ceiling for this call and instead races the user's interaction against USER_ACK_TIMEOUT_MS (default 15 min). The gate injects `ticketingEnabled` from deployment config — do NOT pass it as a tool param. (746 words) - [Demote / disable / delete user - Idemeum Docs](/content/docs/user-management/disable-demote-delete-user/index.html): Remove permissions from admin users or completely delete user records from idemeum cloud. (243 words) - [Enable EPM - Idemeum Docs](/content/docs/epm/enable-endpoint-privilege-management/index.html): Enable Endpoint Privilege Management (EPM) for your organization. (39 words) - [present_preview](/content/skills/tools/present_preview/index.html): Presents a categorised preview of pending actions to the user and waits for their selection. Use when a SKILL.md step says 'summarise and confirm', 'present a consolidated preview', or 'ask the user which categories to proceed with'.\n\nIMPORTANT — this is a user-wait GATE, not a regular tool. G4 bypasses the 60 s TOOL_TIMEOUT_MS ceiling for this call and instead races the user's submission against USER_ACK_TIMEOUT_MS (default 15 min). Returns { selected: string[] } — the category ids the user kept checked. Empty array means cancel / dismiss / timeout / zero items. (730 words) - [check_sip_status](/content/skills/tools/check_sip_status/index.html): Checks System Integrity Protection (SIP) status on macOS, or Secure Boot + Windows Defender status on Windows. SIP must be enabled for most security agents and MDM tools to function correctly. (650 words) - [Control agent branding - Idemeum Docs](/content/docs/control-agent/agent-branding/index.html): Customize how login screen looks when idemeum control agent is installed. (153 words) - [request_user_input](/content/skills/tools/request_user_input/index.html): Pauses the plan and captures a single free-text input from the user. Use when the agent needs a value (email, hostname, IP, account ID, etc.) that cannot be auto-detected and isn't covered by a button-picker (wait_for_user_ack, max 4 options) or a multi-select card (present_preview). Returns { value: string } — empty string on cancel/timeout. Routed through G4's runUserInputGate; runs OUTSIDE TOOL_TIMEOUT_MS. (579 words) - [Uninstall control agent - Idemeum Docs](/content/docs/control-agent/agent-uninstall/index.html): Uninstall idemeum control agent. (60 words) - [User groups - Idemeum Docs](/content/docs/user-management/user-groups/index.html): Add idemeum admins to user groups. (86 words) - [Control agent health status - Idemeum Docs](/content/docs/control-agent/agent-health-status/index.html): Track control agent last check-in time to monitor health. (114 words) - [User source - Idemeum Docs](/content/docs/user-management/user-source/index.html): Configure external user source for mobile admin onboarding. (156 words) - [Control agent identifier - Idemeum Docs](/content/docs/desktop-agent/agent-identifier/index.html): Endpoint Control agent manages various Windows registry keys. (119 words) - [Control agent logs - Idemeum Docs](/content/docs/control-agent/agent-logs/index.html): Idemeum control agent logs to troubleshoot misconfigurations. (102 words) - [Update control agent - Idemeum Docs](/content/docs/control-agent/agent-update/index.html): Desktop agent can be automatically or manually updated. (103 words) - [query_self_service_catalog](/content/skills/tools/query_self_service_catalog/index.html): Detects which Self Service catalog (Jamf Self Service, Intune Company Portal, or Munki Managed Software Center) is installed on the device, and best-effort lists available apps. Use during software-reinstall Step 4 (after check_mdm_enrollment) to surface the non-admin install path for managed enterprise users. Read-only — does not modify any state. (321 words) - [Quickstart - JIT for Entra ID - Idemeum Docs](/content/docs/guides/quickstart-jit-for-entra-id/index.html): Set up on-demand access to Microsoft Entra ID tenants. (249 words) - [Run details - Idemeum Docs](/content/docs/endpoint-care-run-details/index.html): Review the metadata details for each run. (503 words) - [Quickstart - JIT for computers - Idemeum Docs](/content/docs/guides/quickstart-jit-for-computers/index.html): Set up passwordless on-demand access to servers and workstations. (359 words) - [Architecture - Idemeum Docs](/content/docs/endpoint-care-architecture/index.html): Endpoint Care architecture, design, and terminology. (623 words) - [Tools overview - Idemeum Docs](/content/docs/endpoint-care-tools-overview/index.html): Deterministic, code-reviewed functions that perform support actions. (518 words) - [Custom skills - Idemeum Docs](/content/docs/endpoint-care-custom-skills/index.html): Create custom skills for Endpoint Care. (228 words) - [Guardrails - Idemeum Docs](/content/docs/endpoint-care-guardrails/index.html): How every run is secured with guardrail architecture. (513 words) - [Run dashboard - Idemeum Docs](/content/docs/endpoint-care-run-dashboard/index.html): Overview of AI agent runs. (631 words) - [Chat integrations - Idemeum Docs](/content/docs/endpoint-care-chat-integrations/index.html): Integration AI support agent with chat platforms. (301 words) - [Support agent overview - Idemeum Docs](/content/docs/endpoint-care-support-agent-overview/index.html): Resolution engine for Endpoint Care. (269 words) - [Folder: skills](/content/skills/skills/index-2.html): No description provided (63 words) - [Folder: skills/disk-cleanup/references](/content/skills/skills/disk-cleanup/references/index.html): No description provided (11 words) - [Folder: skills/disk-cleanup](/content/skills/skills/disk-cleanup/index.html): No description provided (15 words) - [Triage agent overview - Idemeum Docs](/content/docs/endpoint-care-triage-agent-overview/index.html): Categorize and properly route user issues that do not match any skills. (22 words) - [Install support agent - Idemeum Docs](/content/docs/endpoint-care-agent-install/index.html): Install idemeum support agent for Windows and macOS. (127 words) - [Folder: skills/av-peripheral-repair](/content/skills/skills/av-peripheral-repair/index.html): No description provided (11 words) - [Folder: skills/collab-app-repair](/content/skills/skills/collab-app-repair/index.html): No description provided (11 words) - [Agent troubleshooting - Idemeum Docs](/content/docs/endpoint-care-support-agent-troubleshooting/index.html): Troubleshoot idemeum AI support agent. (106 words) - [Built-in skills - Idemeum Docs](/content/docs/endpoint-care-built-in-skills/index.html): Leverage skills that are developed and tested by idemeum team. (105 words) - [Skill updates - Idemeum Docs](/content/docs/endpoint-care-skill-updates/index.html): How endpoint care skills are updated for agents. (82 words) - [Folder: skills/cloud-idp-password-reset](/content/skills/skills/cloud-idp-password-reset/index.html): No description provided (11 words) - [Folder: skills/cloud-sync-backup-repair](/content/skills/skills/cloud-sync-backup-repair/index.html): No description provided (1 words) - [Uninstall support agent - Idemeum Docs](/content/docs/endpoint-care-agent-uninstall/index.html): Uninstall idemeum support agent. (54 words) - [Notice history - idemeum - Status](/content/status/history/2/index.html): Notice history - idemeum Status (59 words) - [HaloPSA - Idemeum Docs](/content/docs/integrations/halo-psa/index.html): Integrate idemeum with HaloPSA to create tickets for elevation requests, requests JIT accounts, and more. (2,250 words) - [check_cloud_sync_status](/content/skills/tools/check_cloud_sync_status/index.html): Reports the current sync state of installed cloud sync clients (OneDrive, iCloud Drive, Google Drive, Dropbox) — per-client install state, last-sync timestamp, queue depth where surfaced, and a top-level `stale` flag set when any client's lastSync is older than the threshold (default 24h). Used both by the user-facing Cloud Sync repair skill and as the telemetry source for the proactive cloud-sync-stale trigger. (1,343 words) - [docs/llms-txt.html](/content/docs/llms-txt.html) (1,431 words) - [purge_cached_credentials](/content/skills/tools/purge_cached_credentials/index.html): Removes stored credentials for specified IDP domains from macOS Keychain (login keychain) or Windows Credential Manager. Use ONLY after the user has confirmed a cloud IDP password reset succeeded. Each domain MUST be an exact host match (e.g. 'okta.com') — wildcards are rejected at the schema level to prevent broadening the blast radius. (1,167 words) - [list_usb_devices](/content/skills/tools/list_usb_devices/index.html): Enumerates USB devices attached to the system with vendor/product IDs and power state. Use to identify unresponsive peripherals (docks, hubs, external storage), confirm a device the user expects to be present is actually enumerated, or surface devices in an error/unknown state. Read-only. (865 words) - [pause_resume_cloud_sync](/content/skills/tools/pause_resume_cloud_sync/index.html): Pauses or resumes a specific cloud-sync client (OneDrive / Google Drive / Dropbox; iCloud is not supported programmatically). Use to free bandwidth on a slow network or to clean-restart a stuck sync. The pause is reversible — `resume` returns the client to active state. (1,068 words) - [network-reset](/content/skills/skills/network-reset/network-reset/index.html): Diagnoses and repairs network connectivity issues including no internet access, Wi-Fi problems, DNS failures, DHCP lease errors, misconfigured proxies, and corrupt network settings. Use when user has no or intermittent internet access. (1,110 words) - [sync_system_time](/content/skills/tools/sync_system_time/index.html): Forces an immediate NTP clock resync on the endpoint. Use ONLY after check_ntp_status reports significant drift. Requires admin privileges, supplied by the privileged helper daemon for non-admin users. Large time jumps can break in-flight TLS sessions and trigger endpoint security software alerts — always run dry-run first so the user can see the command. (987 words) - [Immy bot - Idemeum Docs](/content/docs/integrations/immy-bot/index.html): Control agent deployment with Immy bot. (867 words) - [download_installer](/content/skills/tools/download_installer/index.html): Downloads an application installer from a HTTPS URL to a temporary directory. Validates integrity via SHA-256 checksum if provided. Use as the first step of a software reinstall workflow. (639 words) - [EPM control mode - Idemeum Docs](/content/docs/epm/epm-control-mode/index.html): Configure how control agent is enforcing elevation rules on your workstations. (307 words) - [Analysis AI agent - Idemeum Docs](/content/docs/ai-for-endpoint-control/analysis-ai-agent/index.html): AI agent that analyses and explains every application and elevation event. (211 words) - [wait_for_user_ack](/content/skills/tools/wait_for_user_ack/index.html): Waits for the user to confirm an out-of-band action (e.g. 'did you finish resetting your password in the browser?'). Emits a UserAckCard to the renderer with a prompt and clickable options; returns the chosen option id to the agent.\n\nIMPORTANT — this is a user-wait GATE, not a regular tool. G4 bypasses the 60s TOOL_TIMEOUT_MS ceiling for this call and instead races the user's choice against USER_ACK_TIMEOUT_MS (default 15 min). Include one option with id 'done' to proceed; other option ids (e.g. 'failed', 'cancel') should cause the skill to stop subsequent plan steps. (417 words) - [Snooze pop ups - Idemeum Docs](/content/docs/allowlisting/snooze-pop-ups/index.html): Prevent multiple block pop ups for the same application. (122 words) - [ConnectWise PSA - Idemeum Docs](/content/docs/integrations/connect-wise-psa/index.html): Ticketing integration with ConnectWise PSA. (919 words) - [Changelog - Idemeum Docs](/content/docs/changelog/index.html): Product updates and release history. (1,122 words) - [Folder: skills/vpn-repair](/content/skills/skills/vpn-repair/index.html): No description provided (1 words) - [Endpoint control overview - Idemeum Docs](/content/docs/endpoint-control-overview/index.html): Endpoint control allows you to control applications, govern privileges, and secure admin accounts on your endpoints. (72 words) - [Level RMM - Idemeum Docs](/content/docs/integrations/level-rmm/index.html): Control agent deployment with Level RMM. (391 words) - [Hudu - Idemeum Docs](/content/docs/integrations/hudu/index.html): Hudu LAPS integration for break-glass account management. (423 words) - [Syncro RMM - Idemeum Docs](/content/docs/integrations/syncro-rmm/index.html): Control agent deployment with Syncro RMM. (163 words) - [SuperOps RMM - Idemeum Docs](/content/docs/integrations/super-ops-rmm/index.html): Control agent deployment with SuperOps RMM. (286 words) - [Microsoft Intune - Idemeum Docs](/content/docs/integrations/microsoft-intune/index.html): Deploy idemeum desktop agent to a fleet of Windows or macOS workstations with Microsoft Intune. (352 words) - [Ninja One - Idemeum Docs](/content/docs/integrations/ninja-one/index.html): Control agent deployment with NinjaOne RMM. (302 words) - [Atera RMM - Idemeum Docs](/content/docs/integrations/atera-rmm/index.html): Control agent deployment with Atera RMM. (303 words) - [Quickstart guides - Idemeum Docs](/content/docs/guides/index.html): Get started with idemeum by following our simple and quick product guides. (88 words) - [Security overview - Idemeum Docs](/content/docs/security/security-overview/index.html): Security is the fundamental block of our platform. (253 words) - [Overview - Idemeum Docs](/content/docs/endpoint-care-overview/index.html): Care is the agentic platform for IT support. (212 words) - [Contact idemeum support - Idemeum Docs](/content/docs/support/index.html): If you need help please open a ticket or chat with us on Discord. 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